Back in 2016 we started a series here that looked at the best and worst about companies in the domain industry. Over the last 30 months a lot has changed at many companies so we are revisiting the good, the bad and the ugly.
Each post will deal with just one company, readers are encouraged to share their positive and negative experiences. Suggestions for improvement are also encouraged.
One of the goals of the column is that company representatives will see how their customers think of them. This can lead to a conversation on fixing problems.
What is not allowed:
- Personal attacks on individuals at the chosen company
- Promoting a competitor
- Posting domains for sale
The company in the spotlight today is NameJet.
Founded in 2007
I am customer accounts with Namejet, I can only buy domains and they do not let me sell in auctions etc, I have to do premium domains for auction sale etc. ?
This last one is only thought for its important partners of the domain market and this is bad, I think we should all have the same opportunities.
Happy Day. Jose.
1. There hasn’t been an incident like this since, so I don’t hold it against them forever, but one has to always be cognizant and vigilant: I won a backorder some years ago. There was no other bidder. None, zero, nada. I took screen shots before, during, and after to also make sure of all of that. I served for a little while in the house of Uncle Sam in my life, and one thing we were trained about in spades was documenting everything, so I already knew ahead of time to make sure to document every detail to avoid this very thing. But it was the kind of domain that flew under the radar, and anyone could see that it had the potential to become very valuable based on certain conditions in the country later. Not surprisingly, those conditions have materialized as well. So despite that I won with no one else bidding and had tons of screenshots proving that, I got the old surprise email afterward claiming there had been another bidder and therefore I had to bid against someone else in a new auction for it. Wasn’t going to stand for that, so long story short my original purchase was honored and there was no new auction.
2. Compulsory appearance of the Estibot figure for every listing if you want to use them to sell. No ifs, ans, or buts. But the good news is that I didn’t hold the previous incident against them forever and was willing to use them for sales before discovering this Estibot deal breaker.
NameJet is terrible for their practices of suspending legitimate accounts. I can’t imagine how many customers they lost because of their stupid way of doing business. I had account with them and used to buy domains on regular basis for maybe 6 months, without any issues. Then, suddenly, they suspended my account, giving me stupid excuse that they “couldn’t verify” my details, and demanded lot of documents from me. Still wondering why haven’t they demanded blood samples. I didn’t send them anything and started using other platforms. Recently, was really pleased to learn that these losers lost Enom’s expired inventory to GoDaddy.