Namepros member FPForum alerted the community about glitch at Paypal that made him think he was losing a Paypal dispute. The thing that had him puzzled was the domain transaction took place 11 months ago. Luckily for him he was refunded,
Here is the story he told on Namepros:
I had the strangest thing happen yesterday and wanted to make everyone aware in case the same happens to you. Yesterday around 5:30PM I received an email from PayPal stating that a dispute (unauthorized) had just been filed on a domain I sold through NP last year. The one important thing about this claim was that the domain had been sold in April of 2016. Yes, almost 1 year ago exactly..
I began doing some research and @Eric Lyon (plus another admin and a few other great NP’ers here) all helped me gather the evidence I needed to trace where the name had gone since I sold it, plus get me some additional information that I could provide to PayPal.
Around 1:30AM (Before I could even get my evidence together and respond to the claim) I received another email from PayPal stating the dispute had been closed in the buyers favor and the refund had been issued. This had me extremely confused and worse of all, PayPal’s customer service department was closed and there was literally nothing I could do until they opened..
I called them first thing this morning and reached a dispute representative to explain my story. The second I mentioned that this transaction was almost a year old she immediately knew something was wrong. I was put on hold for a few minutes and then told their was a glitch in their system and this should have never happened. Within 3-4 hours the money was back in my account and I was good to go.
To the best of my knowledge, buyers aren’t even able to file claims after 180 days. I spoke with the user who bought the domain from me and feel confident he didn’t file this claim. One total guess I have is that maybe PayPal is/was having some issues since there was that big Amazon server crash last weekend. I have no idea if they use Amazon’s cloud services, but there is obviously some type of bug in their system and this has never happened to me in the years I’ve been using them..
If you notice a chargeback or claim on your account for anything that was sold over 180 days ago – Make sure you call PayPal first before starting threads calling anyone a scammer or something like that. After reaching them on the phone it was a 5 minute conversation and they confirmed the error was on their end before resolving it extremely quickly.