“The good, the bad and the ugly” An opportunity for readers to discuss what they like and don’t like about a particular company in the domain space.
Each post will deal with just one company, readers are encouraged to share their positive and negative experiences. Suggestions for improvement are also encouraged.
One of the goals of the column is that company representatives will see how their customers think of them. This can lead to a conversation on fixing problems.
What is not allowed:
- Personal attacks on individuals at the chosen company
- Promoting a competitor
- Posting domains for sale
The company in the spotlight today is Namecheap.
Headquarters: Los Angeles, CA
Founded: 2000
ugly:
when a domain that was using whois privacy expires when it is renewed it will save the NameCheap whois information instead of the owners which may lead to missing renewal notifications next time.
I wish they had free privacy, not just for 12 months on a new purchase
I wish they allowed me to retrieve my AUTH code on the day of expiry
I wish they allowed me to export a list of my domains
I like the two-factor authentication – easy to setup and use
I like the broad range of TLDs on offer
I like the regular domain deals
They have been telling their customers that they will implement ‘proper’ 2 factor auth for nearly 4 years yet still have not. That is my major gripe.
AND NOW IT CAN BE TOLD:
1. They used to have one of the worst, most horrible, most horribly non-user friendly user interfaces (UI) in the world. I hated using them and avoided them as much as possible.
2. Not that long ago, they finally made a huge change – to one of the worst, most horrible, most horribly non-user friendly user interfaces (UI) in the world. Though it was hard to believe when it was unveiled, they really did it. I mean, they don’t even include information verifying how many domains are in your account, so when you look at the screen you have no idea if you are looking at “XX” domains that are still there or “XX” minus one or two that are gone for some possibly wrong reason.
So now I use them even less, as in never if possible.
P.S. And someone, as in me, finally being willing to say something about this, is probably going to be worth so many millions of dollars to them in the future if they act on it that they should probably not only thank me but write a six figure appreciation check right now. That’s how bad it is, but I would’ve been happy to use them far more if it hadn’t been…
Great company with lots to offer. Aside from fantastic pricing on both domains and hosting, the customer service is incredible. They have a support center with fast help via tickets or online chat. Been using them over a decade with no complaints to date.
Stop reselling domains. “Upstream provider” is a term I have heard too much from NC.
Better late than never:
Good: Pricing
Bad: Customer Service
Ugly: Reseller
Good: I like Name.com. Numerous pluses.
Bad: Making you wait days to release a domain when transferring out.