Yesterday we posted about Toxic.com, and several other domains, that had come back into auction at NameJet.com, due to non-paying bidders and the problem that this situation creates.
Today Steve Brown, General Manager of NameJet.com, responded to that post as follows:
“””We’ve been taking a harder stance against non-paying customers excluding those with non-payment issues from participating in new auctions and from winning auctions where they were already participants. We are in the process of rolling out a new non-payment policy to further address these issues, especially recurring non-payment. We recently made unpaid auctions more visible when a customer logs in (to supplement the email notifications we already send). Within the next 30 days the current non-payment fees will be replaced by severe account restrictions once an auction becomes past due, followed by account closure if the auction remains unpaid by the published deadline. In summary, the new policy is when you win an auction you must pay or your account will be closed. We recognize that this issue is very important to our customers.””””
We are glad that Mr. Brown recognizes this a problem that has to be addressed.
However we are still waiting to hear and hope it will be part of the non-payment policy, how domains will be awarded in non-paying bidder situations; how quickly a non-paying bidder will be barred from bidding; and in the case of a non-paying bidder, if Namejet.com will credit other winner bidders by any additional amount they were required to pay because of the non-paying bidder bid in their particular auction. For example lets say that the non-paying bidder in toxic.com bid on a domain, iloveyou.com, which you won for $5K but on which the non-paying bidder was the second highest bidder. In my opinion fairness would dictate that the non-paying bidders bid in iloveyou.com should be disregarded and the winner of that auction should the domain without regard for the non-paying bidders, bid.
We have other suggestions for change for Namejet.com which we made in March and you can read here.
If you have any other suggestions or comments for NameJet.com I would suggest placing comments below, as you can be assured Mr. Brown will read them.