I have been contacted by representative of both Answerable.com and SnapNames.com on our post yesterday concerning SnapNames sending out e-mails to customers notifying them about certain registrars being terminated by SnapNames.com
According to Viram Lodhia of Answerable the e-mails sent out notifying customers that SnapNames.com was terminating the relationship with Answerable, were sent in error.
Answerable’s representative sent us this statement this morning:
“””””Answerable has been mistakenly included in SnapNames’ list.””””
“””The correct name is Internet Service Registrar, Inc. Answerable is a totally separate Registrar (and a big Registrar with over 100k domains at that).
“”””Also, Snapnames’ customers don’t need to transfer out their domains out of Answerable, or any of the other Registrars, since the domains grabbed by any of these registrars are centrally managed under a central parent account on our platform. All the customers accounts (and each of the domain name) under this parent account will continue to remain fully functional, equipped with all the necessary tools and support any customer would need to ensure safety and long-term sustenance of their domain name investments.”””
“”””As such, Snapnames terminating the batchpool relationship with any of these Registrars does not, in any way, mean that these Registrars will no longer continue to exist or that domains registered under these Registrars will no longer be supported.”””
Regarding the balance of the registrars being terminated, Mason Cole, V.P. Of Corporate Communications from SnapNames, said is a message to us:
“”””On behalf of SnapNames, allow me to apologize for the confusion caused by the e-mail today regarding the closure of relationships with a selected few SnapNames registrar partners. Unfortunately, we understand that some of you received more than one e-mail.
“”””As do most businesses, SnapNames continually evaluates operations to look for opportunities for improvement. In a recent review, we found a number of ways to add efficiency to SnapNames processes and elected to discontinue work with these accreditation’s which were directly managed by SnapNames.”””
“”””As a courtesy, SnapNames notified customers in advance, so names could be moved to other registrars if they chose to do so. As a valued customer, you should notice no other impact.””
“””Questions or concerns can be directed to SnapNames support at support@snapnames.com. “””
So to clarify, Answerable is not leaving Snapnames.com and anyone who received an e-mail from Snapnames.com regarding Answerable should receive a correction from Snapnames.com today.
As to the rest of the terminated registrars you now have the “offical postion” of Snapnamesas stated above.
Great news, thanks for the update
Last week, SnapNames sent a message to customers notifying them that a total of 19 registrars would no longer participate in name acquisition for SnapNames auctions. We’ve since learned there was a database recordkeeping error regarding a few of these registrars. Unfortunately this caused SnapNames to incorrectly identify the names of some of the affected registrars – an example of this was the reference to Answerable in the e-mail sent to Internet Service Registrar customers. SnapNames apologizes for this confusion.
Going forward, it’s important to emphasize that customers, of course, still have access to their domain names. In fact, it’s not necessary to transfer the names if customers prefer not to. Customers with names at each of the 19 registrars will continue to manage their names as they always have, and will have full access to their names.
SnapNames has been in touch with customers to clarify the situation and answer questions. However, if any questions remain, customers should contact support@snapnames.com.