This Guest Post was written by Paul Raynor Keating, Esq.[1] one of the preeminent attorney’s practicing in the domain industry.  Paul has handled many UDRP’s and had some thoughts about a recent UDRP involving the domain name

Paul’s post appears unedited:

“”The recent decision in is a perfect example of things going from worse to horrible.  While the decision itself contains many substantive flaws, my overwhelming issue is with the lack of due-process rights evidenced by this UDRP.

The complaint was limited to a 3-paragraph argument which asserted a USPTO registration for “Auto-Owners”.  The complaint asserted lack of legitimate interest because the domain was used in PPC and included links to insurance (surprise).  The complaint did not allege bad faith registration and allegations of bad faith use were limited to the same PPC argument.

The timely response explained that the mark was a “design” mark obtained under 2(f).  For those unfamiliar, a 2(f) application is required when a mark is not “distinctive”.  The registration is granted based on the ex-parte submissions of the applicant.    “Ex-parte” means that no one is allowed to challenge the application.  We argued the domain was not identical or confusingly similar given the additional descriptive term which substantially expanded upon the mark.  We noted that while the complainant alleged common law trademark rights in “auto owners insurance”, there was not one scintilla of evidence (not even a hair) supporting the claim.

Complainant’s legitimate interest and bad faith claims were limited to the fact insurance links appeared on the PPC page.   The PPC results for insurance were hardly surprising since the domain was inherently descriptive.  Insurance is after all required in most places and of obvious interest to “auto owners”.

On the February 14th respondent received Complainant’s supplemental filing (“CSF”) which my email records showed to have been filed late.  The CSF included 13 pages of argument and 9 new exhibits covering 191 pages, representing over 7.3 MEGABYTES of data.  The CSF substantially amended the original complaint and for the first time included evidence supporting a common law trademark claim.  Respondent started preparing a reply which was set for filing on the night of the 21st.  Just prior to filing, Respondents received a decision dated February 21st!  The decision makes it clear that the entirety of the CSF was considered by the panel.  The decision does not even discuss the propriety of the CSF.

It is shocking that a UDRP panel would issue a decision 4 working days after receipt of a CSF, particularly one that was of such length and magnitude.  There was no communication from the panel and four (4) days to respond to what amounted to an entirely new complaint with substantially more allegations and evidence is blatantly unfair.  The timing of the decision implies that it was written on Friday for submission on Monday and immediately issued on Tuesday.  Given the length of the decision (13 pages), it is unlikely to have been written on Monday and I have my doubts that a 3-member panel would have worked over the weekend on a UDRP.

Aside from the lack of opportunity to respond, I was personally shocked that the panel would have the CSF considered at all.  The UDRP provides for supplemental filings only upon panel request.

12. Further Statements

In addition to the complaint and the response, the Panel may request, in its sole discretion, further statements or documents from either of the Parties.

Although NAF has its notorious Supplemental Rule 7, NAF panels have held that SR 7 is controlled by Policy Paragraph 12 (“[T]he controlling provision is Paragraph 12 of ICANN’s Rules for Uniform Domain Name Dispute Resolution Policy (the “Rules”), under which discretion to request such supplementation rests with the Panel.” (Deep Foods, Inc. v. Jamruke, LLC. c/o Manish Patel, FA0648190 (NAF April 10, 2006)).  SR 7(f) prohibits supplementals that would amend a complaint.

Even those panels accepting supplemental filings have limited them to exceptional circumstances.  Prior panels have repeatedly held that and the failure to submit evidence of trademark rights does not qualify as “exceptional” and “does not constitute sufficiently exceptional or proper circumstances for the Panelist to exercise discretion and to request any further information from the Complainant.”  ( inc. v. Sand WebNames, D2001-0076); see also: Universal City Studios, Inc. v. G.A.B. Enterprises, D2000-0416 “There is no provision in the Rules for a party to file an additional submission without leave of the Panel.”).

The Policy specifically limits the breadth of supplemental rules:

Supplemental Rules means the rules adopted by the Provider administering a proceeding to supplement these Rules. Supplemental Rules shall not be inconsistent with the Policy or these Rules and shall cover such topics as fees, word and page limits and guidelines, file size and format modalities, the means for communicating with the Provider and the Panel, and the form of cover sheets.”

By listing examples, the Policy makes it clear that supplemental rules are permitted to cover only non-substantive matters.  Imposing a 5-day deadline for a supplemental reply is clearly non-administrative and such a short period inherently conflicts with the Policy.

In this decision the panel ignored the language of Paragraph 12 AND the prior precedent which limits supplementals to (a) those requested by the panel and (b) to those reflecting exceptional situations where Complainant could not have reasonably anticipated the need to incorporate the supplemental matters in the complaint.

By ignoring Paragraph 12 and the Policy limitation on supplemental rules, the respondent is faced with a bush-whacking opportunity.  The Complaint has all the time in the world to prepare and file the complaint (even laches is not a defense).  The Respondent is limited to a 20-day window.  The CSF amounted to a complete “do-over”.  The complainant filed a boiler-plate “place-holder” complaint and then filed its “real” complaint as a “supplemental” leaving Respondent with virtually no time in which to respond.

Given the repeated references to fairness (both in the UDRP and in NAF’s own website), the issuing of the decision without an opportunity to respond is morally and legally wrong.

ICANN must resolve this issue.  NAF’s SR7 is in inherent conflict with the UDRP which is the only binding obligation of the respondent.  The ADR provider may not adopt rules that are in conflict with the UDRP and the panels may not enforce supplemental rules to the extent they are in conflict with the UDRP and the basic concept of fairness that is supposed to prevail under the Policy.  By failing to address such abuse, ICANN is exposing the entire contractual arbitration process to distain and legal challenge.  While not perfect, stability and inherent fairness is fundamental to the proper functioning of the UDRP.  The panel (and NAF) in this case ignored both.””



  1. SF says

    The whole Domain-Dispute-UDRP-WIPO-i-want-your-domain-but-i-dont-want-to-pay-you-for-it system needs to be legally challenged and changed.

    The numbers should clearly show how one sided the current system is.

    There should be extremely clear legal rules and standards that should be required and followed before disputes can be filed and and run through the system.

    What we have now is a quasi legal, lopsided system that basically says, “pay us a fee and we’ll probably get you the domain you want”.

  2. says

    Agreed. We just had a client have one of their domains challenged purely on the basis that the complainant made an offer on the domain, which was turned down, our client counter-offered, which the complainant deemed “bad faith” and filed a UDRP.

    The UDRP was denied, for one reason, the complainant stated in his own filing that “the domain has nothing to do with my website use” (he seemed to think, mistakenly, that this would back his claim).

    And yet, no reverse hijacking finding. The respondent had to pay close to 5K to defend against a purely spurious claim and the complainant skates off into the sunset.

    Horribly one-sided system. You can basically play the numbers game and gamble on UDRP filings: lobbing in complaints on sleeping monster domain names and if you get one bad panel decision a year (or ever) you could walk away with a monster or two.

  3. says

    Paul, this is outrageous! Remember the case where I represented the respondent and you represented the respondent in the companion case. In that case, the NAF didn’t accept the Complainant’s ridiculous supplemental filings that were the size of 12 phone books. Now what? The client has to pay to go to Michigan or Florida to appeal this? This is why it is so fundamentally unfair why these kangaroo UDRP panels should exist. If the domainer doesn’t have the money they’re out of business. Hope you can fight this!

  4. Bad Beat says

    “If the domainer doesn’t have the money they’re out of business. Hope you can fight this”

    Yep thats how it works in the real world. You should know that
    No different than millions of other cases
    The guy with the means wins
    Out of business though? He can always buy another domain name for ten bucks.
    While domainers tread lightly around the misdeeds of the kingpins in this industry they howl like babies when bad decisions such as this one come along. Is the decision wrong. Yep. Is the decision horrible. Yep.
    That’s why we have a court system. Instead of whining use it. If the guy can’t afford it oh well such is life. His business couldn’t have been that viable then otherwise he’d have the means and the will. How come screams when it come to light that mike Mann registered 30 Facebook names. That kind of activity should be should be decried as it taints all domainers but no we seem to focus on whatever cases conveniently support the idea that domainers are Constantly getting the shaft
    Being on the receiving end of injustice is never fun. He should fight if he chooses not to or can not well such is life

  5. Miss Fortune says

    Unfortunate result however no umpire gets all the calls right, no judge makes all the right decisions. Mistakes are made but in spite of them on balance udrp panelists make the right decisions in the overwhelming majority of cases, just like umpires and judges.

  6. says

    Miss Fortune, I would say that is mostly correct. But there are some cases that are just flat out wrong.

    A good free informational resource on UDRP / WIPO can be found at

    But I’d advise someone to consult an attorney before considering taking on UDRP on their own. But the information on the site could possibly help someone draft an intelligent response after receiving a ridiculous C&D letter.

  7. Miss Fortune says

    T1D “But there are some cases that are just flat out wrong.”

    That is what I was saying, but it’s all just a part of it. While we can hope for perfection the prospect of dissapointment is real. No one gets it right all the time but again I would say that on balance the scales tip heavily in favour of panelists arriving at the right conclusions

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