If you use SnapNames.com you need to check the domain names you acquired since October, especially November and December.
You may not be the owner of the domain.
There are a few issues going on with SnapNames.com which I was first informed about by another large domainer yesterday who asked to remain anonymous.
He reported that 10 domains that he got through SnapNames.com in November and December were not owned by him.
I checked my account since October and found a total of 7 domains that we got through SnapNames.com and paid for that are not currently showing my company Worldwide Media, Inc. as the owner.
From what I been able to tell there are at least three problems most of which all relate to domains caught by Dotster.com
Dotster was acquired by Domain.com a few months ago and is apparently having some integration issues.
First of tall there is a stuffing problem, where the corporate parent of Dotster is showing as the owner of the domain rather than the domain holder who either successfully back ordered the domain or won the auction for it.
These domains appear to be owned by Endurance International Group, the parent company of domain.com which Dotster is now owned by.
I logged in to Domain.com to manage one of the domains in issue and although I can see the domain in my Domain.com account, I can’t manage it as the domain is whited out.
So at the moment these domains are showing as being owned by Endurance are not usable or changeable.
Another issues is that one some of the domain names another party is showing as the owner of the domain we acquired through SnapNames.com
These domain names were also caught through Dotster.com, but have a completely different owner.
In two cases TopWebNames.com in Hawaii, which seems to be another domainer, is the listed owner of the domain names, including GreenScreens.com, which we just won at auction on December 13th for $775.
The third issue is that one some of the domain names, the former owner of the domain is still showing as the owner of the domain.
At least one of the domains at issue, thesynergy.com, a domain I won a auction for back on October 16th for $184 according to DomainTools.com seems to have been owned by the same company since December 2011, Synergy Solutions, of Athens, AL. Again according to DomainTools.com the domain was never expired, in redemption or pending delete, yet I acquired it and paid for it in October.
The bigger issue is that this is not a self curing problem at this point.
I chatted with SnapNames.com yesterday about these issues, and for now, you as the domain holder is going to have to figure out what domain(s) you have an issue with and notify SnapNames.com so they can get it resolved. For now if you don’t identify the problem and bring it to SnapNames.com attention its not going to get fixed.
SnapNames.com has decided at least for now, not to be proactive and contact the customers that got the domains to let them know there is a problem.
So I am.
How wide spread is the problem?
I don’t know, but I suspect if two large domain holders have an issue there are other domain holders out there with issues they just don’t know about.
In light of the problems with my account and the other domainers account, I thought it was only right to give everyone a “heads up” to check their Snapnames.com account and make sure that you own every domain showing in your account.
All the domains I have an issue with at Dotster domains with the exception of one domain which is registered with “Chinesedomains”
In your Snapnames.com account you can click on “History & Profile, then “Purchase History” you can sort by Registrar Name to sort by Registrar and then look for Dotster.
Just for the record here are the domain names I have an issue with:
Once you check your account you can report back any problems here or hopefully lack of problems.
If you do find one or more domains that you won or back ordered showing under your purchase history that is not in your name, you should contact SnapNames.com support immediately.
SnapNames.com asked that problems to be reported directly to them at snapnames.com/support.jsp
If you prefer to call SnapNames.com here is the numbers and hours of support:
General SnapNames Support:
Toll free in the U.S. and Canada: 866-690-6279
Outside the U.S. and Canada: 503-241-8547
Languages spoken: English
Hours of operation
Monday through Friday
7:00am to 8:00pm US Eastern Standard Time
4:00am to 5:00pm US Pacific Standard Time
11:00am to 12:00 Midnight UTC
Saturday and Sunday
8:00am to 6:00pm US Eastern Standard Time
5:00am to 3:00pm US Pacific Standard Time
Noon to 10:00pm UTC